Privacy & Confidentiality Policy – SpeechRec

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Medata Hub Pty Ltd (ABN 76 656 857 117) is committed to protecting the privacy and confidentiality of all client information, including but not limited to patient records, medical transcripts, and any other sensitive data entrusted to us through our application, SpeechRec. As a trusted technology service provider, we adhere to stringent privacy standards to ensure the security and integrity of your information.

 

Confidentiality

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Data Security:

We employ industry-standard security measures to safeguard all data transmitted through SpeechRec. This includes encryption protocols, secure storage systems, and strict access controls to prevent unauthorised access.

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Access Control:

Access to client information is restricted to authorised personnel only. All Medata Hub Pty Ltd team members receive comprehensive training in data privacy, information security, and confidentiality protocols.

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Non-Disclosure:

We do not disclose, sell, or transfer any client information to third parties without explicit client consent, except where required by law or legal obligation.

 

Compliance

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HIPAA Compliance:

We strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations when handling and transmitting Protected Health Information (PHI).

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GDPR Compliance:

For clients located in the European Union, we comply with the General Data Protection Regulation (GDPR) requirements concerning the processing and protection of personal data.

 

Client Responsibilities

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Data Transmission:

Clients are responsible for securely transmitting files and data containing sensitive information to SpeechRec. We recommend using encrypted channels wherever possible.

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Verification:

Clients are encouraged to verify the accuracy and completeness of all transcribed materials. While we strive for precision, we cannot guarantee 100% error-free transcriptions.

 

Data Retention

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Retention Period:

We retain client data only for the period necessary to complete the requested transcription services, unless otherwise instructed by the client or required by law.

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Data Disposal:

Upon completion of services and in accordance with client instructions, we securely dispose of all data and files, following best practices and applicable regulations.

 

Policy Updates

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Medata Hub Pty Ltd reserves the right to update this privacy policy periodically to reflect changes in our practices or regulatory obligations. Clients will be notified of any significant amendments to this policy.

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By using SpeechRec, clients acknowledge and agree to the terms outlined in this privacy and confidentiality policy.

For any questions or concerns about our privacy practices, please contact us at:
privacy@medatahub.com.au